Returns and Refunds

Returns

Not happy with your purchase and need to bring it back? Forget about it! Our definitive objective is to make your return insight as speedy and simple as could really be expected. Your fulfillment is ensured, and we are focused on taking the necessary steps to guarantee you partake in your buy and your involvement in Tuna Depot. Shopping and returning is simple with Tuna Depot. In case you are disappointed with your buy, you can return the item for refund inside 30 days of conveyance. Items should be returned in shiny new condition and bundled in their unique box including all pressing materials, manuals, clear guarantee cards and frill included. Items should likewise be liberated from any surface level harm.

There are a few items that can’t be returned:

  • Clearance items
  • Personalized items
  • Items marked “Non-Returnable” on the sale page
  • Items you have already assembled or installed

However, if your item is damaged or defective, these exceptions do not apply.

  • Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify us within 2 days of receiving goods. If you notice the defect after 2 days of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
  • Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Upon delivery, inspect the packaging carefully. If the package is damaged, you have the right to refuse the delivery and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us and we will assist you in replacing your order.

Please ontact us at [email protected] to request Return Merchandise Authorization (RMA) number before returning any products or parts. The RMA number must be clearly marked on the outside of each returned package. Tuna Depot may not receive returned goods without an RMA number. Tuna Depot reserves the right to reject any unknown or unsolicited shipment.

Product Warranties

Products come with a manufacturer’s warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer’s authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.

Refunds

What are my refund options?

You can receive a refund to your original payment method, minus restocking fee as per our Return Policy.

When will I receive my refund?

Refunds are made to the same payment method that you used on your order. Refunds take about 3-5 business days to complete after an order is canceled or a return is processed, although the exact time frame may be different depending on your bank and payment method.

  • For Store Credit refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).
  • For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Once the refund is processed and sent to your card issuing bank, most banks will process the refund within 3-5 business days (depending on the bank’s processing speeds). In total it can take 3-14 business days for refund.
  • For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

If you’re still having trouble finding your refund, we recommend contacting your bank or payment provider for more information.

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. We recommend that you contact your card issuer for help with receiving a refund if your card was cancelled, lost, or the account was closed.

You can always contact us for any return question at [email protected]